Shipping policy

Shipping Destinations

Reclinora currently ships to addresses within the United States, including all 50 states, the District of Columbia, and U.S. territories. We are committed to serving customers across the country with reliable and efficient shipping services. At this time, we do not offer international shipping to destinations outside the United States. Customers must provide a valid U.S. shipping address during checkout. We cannot ship to P.O. boxes for certain large or oversized items; standard-sized orders may be delivered to P.O. boxes where carrier services permit. Military APO/FPO/DPO addresses are accepted where carrier services allow. If you have questions about whether we can ship to your specific location, please contact us at content@reclinora.shop or call 434-658-5049 before placing your order.

Shipping Rates and Free Shipping

Reclinora is pleased to offer free standard shipping on all orders shipped to addresses within the United States. There are no minimum purchase requirements, no hidden fees, and no additional shipping charges at checkout for standard delivery. The price you see for your items is the price you pay, plus any applicable sales tax calculated based on your shipping destination. Free shipping applies to our standard delivery service, which ensures your order arrives within the estimated timeframe. We believe in transparent pricing and straightforward policies, so you can shop with confidence knowing that shipping within the U.S. is always free.

Order Processing and Handling Time

Once your order is placed and payment is confirmed, Reclinora begins processing your purchase. Our standard processing and handling time is 1 to 2 business days. During this period, we verify payment information, confirm inventory availability, conduct quality inspections, prepare your items for shipment, and coordinate with our shipping carriers to ensure prompt dispatch. Orders are processed Monday through Friday, excluding federal holidays and weekends. Orders placed on weekends or holidays will begin processing on the next business day. During peak shopping periods—such as major holidays, promotional events, or seasonal sales—processing times may be slightly extended due to high order volume. We make every effort to process and ship orders as quickly as possible while maintaining our quality standards.

Delivery Time Estimates

After your order has been processed and shipped, the estimated delivery time is 3 to 5 business days for most destinations within the United States. This timeframe begins once the package has been handed off to the carrier and is in transit. Delivery times are estimates and may vary based on your specific location, the shipping carrier's schedule, weather conditions, transportation delays, and other factors beyond our control. Orders shipped to remote or rural areas may require additional time. Orders shipped to major metropolitan areas may arrive more quickly. While Reclinora works diligently to ensure timely delivery, the estimated shipping times are not guarantees, and we cannot be held responsible for delays caused by carriers or unforeseen circumstances such as natural disasters, extreme weather, or carrier service disruptions.

Shipping Carriers and Tracking Information

Reclinora partners with trusted national and regional carriers to deliver orders reliably and efficiently. Our primary shipping carriers include USPS, UPS, FedEx, and other reputable logistics providers. Once your order has shipped, you will receive a shipping confirmation email at the email address you provided during checkout. This email will include your tracking number and a link to the carrier's website where you can monitor your package's progress in real time. Tracking information is typically updated within 24 hours of shipment. If you do not receive a shipping confirmation email within 2 business days of your order, or if you experience issues accessing your tracking information, please contact us at content@reclinora.shop or 434-658-5049 so we can assist you promptly.

Split Shipments

In some cases, your order may be shipped in multiple packages. This can occur when items are stocked in different warehouses, when certain products require special handling or packaging, or when splitting the shipment allows for faster delivery. If your order is split into multiple shipments, you may receive separate tracking numbers for each package, and packages may arrive on different days. You will be notified by email of each shipment with the corresponding tracking information. There is no additional charge for split shipments—free shipping applies to all packages within a single order. If you have questions about a split shipment or if you believe part of your order is missing, please contact us so we can review your order details and provide assistance.

Shipping Delays

While Reclinora and our carrier partners strive to meet estimated delivery times, delays can occasionally occur due to factors beyond our control. Common causes of shipping delays include severe weather conditions, natural disasters, carrier service interruptions, increased package volume during peak seasons, incorrect or incomplete shipping addresses, customs or security inspections, and transportation or logistical issues. If your order is significantly delayed beyond the estimated delivery window, please check the tracking information provided in your shipping confirmation email for the most current status. If tracking shows no movement for several days, or if you have concerns about the status of your shipment, contact us at content@reclinora.shop or 434-658-5049. We will work with the carrier to investigate the issue and provide updates. Reclinora is not liable for delays caused by circumstances beyond our reasonable control, but we are committed to assisting customers in resolving delivery issues as quickly as possible.

Lost or Damaged Packages

Reclinora takes great care in packaging all orders to ensure products arrive safely. However, packages may occasionally be lost or damaged during transit. If your tracking information indicates that your package was delivered but you did not receive it, please first check with neighbors, household members, or building management, and inspect all possible delivery locations around your address (porches, side doors, mailrooms, etc.). If you still cannot locate the package, contact us immediately at content@reclinora.shop or 434-658-5049 so we can open an investigation with the carrier.

If your package arrives visibly damaged, or if the contents inside are damaged, please take photographs of the packaging and the damaged items and contact us within 48 hours of delivery. Provide your order number, tracking number, and photos so we can assess the situation and work toward a resolution. Depending on the circumstances, we may file a claim with the carrier, issue a replacement, or provide a refund. Reclinora is committed to ensuring customer satisfaction and will make every reasonable effort to resolve lost or damaged package issues promptly and fairly.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout. Please double-check your shipping address, including street number, apartment or unit number, city, state, and ZIP code, before finalizing your order. If an order is returned to us, delayed, or unable to be delivered due to an incorrect, incomplete, or undeliverable address provided by the customer, we will contact you to arrange reshipment. Reshipment to a corrected address may require additional processing time. If a package is returned to Reclinora due to an address error and you wish to have it reshipped, please contact us at content@reclinora.shop or 434-658-5049. We will work with you to update the shipping address and arrange reshipment as quickly as possible.

If you realize you provided an incorrect address after placing your order but before it has shipped, contact us immediately. We will attempt to update the shipping address if the order has not yet been dispatched. Once an order has been picked up by the carrier, we may not be able to change the address, but we will assist in redirecting the shipment if the carrier allows. Address changes cannot be guaranteed once a package is in transit.

Order Tracking and Delivery Confirmation

Once your order ships, you can track its progress using the tracking number provided in your shipping confirmation email. Most carriers provide real-time updates showing when your package is picked up, in transit, out for delivery, and delivered. Delivery confirmation is recorded by the carrier when the package is successfully delivered to the address you provided. In most cases, a signature is not required, and the carrier will leave the package at your door or in a secure location. If you have specific delivery instructions or concerns about package security, you may be able to provide special instructions through the carrier's website or app using your tracking number. Reclinora is not responsible for packages that are reported as delivered by the carrier but are stolen, lost, or misplaced after delivery. We recommend monitoring your tracking information closely and retrieving packages promptly upon delivery.

Refused or Unclaimed Packages

If a package is refused by the customer or returned to Reclinora as unclaimed after multiple delivery attempts, the customer will be responsible for the return shipping costs incurred, and any refund issued will be reduced by those costs. If you need to refuse a package or will be unavailable to receive delivery, please contact us in advance at content@reclinora.shop or 434-658-5049 so we can discuss your options and help avoid unnecessary return fees.

International Shipping

At this time, Reclinora does not offer international shipping to addresses outside the United States. We ship only to locations within the 50 U.S. states, the District of Columbia, and U.S. territories. We do not ship to international addresses, freight forwarders located outside the U.S., or customers using international payment methods tied to non-U.S. shipping addresses. If you are located outside the United States and wish to purchase from Reclinora, you may explore third-party package forwarding services at your own risk and expense; however, Reclinora is not responsible for any issues, delays, fees, duties, taxes, or customs matters related to such services. All orders must be shipped to a valid U.S. address, and we cannot provide support for international forwarding, customs clearance, or international delivery issues.

Taxes and Duties

All prices on the Reclinora website are listed in U.S. dollars (USD) and do not include sales tax. Applicable state and local sales taxes will be calculated and added at checkout based on the shipping destination. Customers are responsible for any applicable sales tax as required by law. Because we ship only within the United States, there are no international customs duties, import taxes, or brokerage fees associated with Reclinora orders. All taxes and fees applicable to your purchase will be clearly shown during checkout before you complete your order.

Contact Us for Shipping Questions

If you have questions, concerns, or require assistance regarding your order's shipping status, tracking information, delivery issues, or any other shipping-related matter, please do not hesitate to contact Reclinora. Our customer support team is here to help and can be reached by email at content@reclinora.shop or by phone at 434-658-5049. You may also write to us at our business address: 1148 Arapahoe St, Los Angeles, CA 90006, United States. We aim to respond to all inquiries promptly and will work diligently to resolve any shipping issues and ensure your complete satisfaction with your Reclinora purchase.

Changes to This Shipping Policy

Reclinora reserves the right to update or modify this Shipping Policy at any time to reflect changes in our shipping practices, carrier partnerships, delivery procedures, or applicable laws and regulations. Any changes will be posted on this page with an updated effective date. We encourage customers to review this Shipping Policy periodically to stay informed about how we handle shipping and delivery. Your continued use of the Reclinora website and placement of orders after any changes have been posted constitutes your acceptance of the updated Shipping Policy. If you have questions about any changes to this policy, please contact us at content@reclinora.shop or 434-658-5049.